How does Vanderbilt Health OnCall Work

A Vanderbilt Provider Comes to You

To schedule an OnCall appointment:

Be ready to provide the address for the visit, your phone number, credit card or insurance information, billing address and email. If you request a visit using the online form or app, be alert for a call back from (615) 241-6000 to confirm your visit.

After your visit is confirmed, your OnCall provider will arrive within two hours. (Note: Provider arrival times may be slightly longer when patient volumes are high).

To cancel a scheduled visit, use the cancel feature in the app or call (615) 241-6000. You can cancel with no fee up until your request has been accepted by a provider or within 5 minutes of making your request. After the cancellation window, you will be charged a $15 cancellation fee but not the cost of your visit.

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Additional Terms of Service

Vanderbilt University Medical Center (Vanderbilt Health ) and Providence Health & Services, by and through the Vanderbilt Health OnCall program, use Braintree, a division of PayPal, Inc. (Braintree ) for certain payment processing services. By using the Braintree payment processing services, you agree to terms and conditions of that certain Braintree Payment Services Agreement, available at https://www.braintreepayments.com/legal/gateway-agreement, and the applicable bank agreement, available at https://www.braintreepayments.com/legal/cea-wells. Vanderbilt Health may add or remove payment processing methods at its sole discretion and without notice to you. Under no circumstance will Vanderbilt Health or its affiliates be responsible for any processing payment services, including without limitation any returns, refunds, or adjustments arising from such services. Braintree is solely responsible for any claim arising from such payment processing services, including without limitation any violation of the Braintree Payment Services Agreement or applicable bank agreement.